Introduction

Welcome to the Reliable Fillers website. These Terms and Conditions outline the rules and guidelines for using our website, including the processes for ordering and purchasing goods online.

Acceptance of Terms

By accessing our website and purchasing products from us, you confirm that you have read, understood, and agree to comply with these terms, along with our Privacy Notice. If you do not agree with any part of these terms and conditions, please refrain from using our website or making any orders from us.

Usage Restrictions

This website is intended for consumer use only. Trade customers should contact us directly at sales@reliablefillers.com for purchases.

Ownership and Operation

Our website is owned and operated by Reliable Fillers Ltd, company number 03984575, with a registered address at Suite A1, 12th Floor, The Northside Building, Southampton, England.

Contact Information

• By post: Second floor, 40-41 ,The Priory Queensway, Birmingham B4 7LA, UK
• By email: sales@reliablefillers.com
• By telephone: +44 7438 564550

Agreement

These Terms govern your use of our website and any purchases made through it.

Sections

• Definitions
• General Terms
• Buying and Product Terms
• Provisions and Obligations
• Privacy Notice

Definitions

• We/Us/Our: Reliable Fillers
• Site/Website: https://reliablefillers.com/
• You/Your: Visitor or customer to our website
• Account: The account registered on our site
• Content: Text, graphics, images, audio, video, and other data on the site
• IP: Intellectual Property and associated rights
• Product: Items or services ordered from us
• Terms: These Terms and Conditions
• User: Any person or entity using the site

General Terms

These terms apply to all site visitors, regardless of whether a purchase is made.

User Obligations

By using our website, you agree to:

• Be at least 18 years old.
• Maintain only one Account with us.
• Avoid impersonating others.
• Review and comply with terms when accessing third-party sites through our Site.
• Refrain from using automated means like robots, spiders, or scrapers on our Site.
• Not bypass any security measures we implement.
• Not engage in actions that could impair our systems’ functionality.
• Avoid replicating the Site or any part thereof for use on other websites or applications.
• Not attempt to alter, translate, adapt, edit, decompile, disassemble, or reverse engineer any of our systems.
• Not use our trademarks, designs, or layout without prior permission.

Intellectual Property

• Ownership: The intellectual property on the site is owned by us and our partners. Use of the site content is permitted only with our written consent.
• Protection: Trademarks and logos on the site are protected by law.

Disclaimers

• Functionality: The site’s functionality is not guaranteed and may not work as expected on all devices.
• Accuracy: We take reasonable steps to ensure the accuracy of site information but do not guarantee its precision.
• Advice: Advice on the site is general and should be verified independently if crucial.
• Liability: We are not liable for issues caused by site use unless due to our deliberate actions.

Forums and User Content

• Usage Rules: Users must avoid obscene language, unlawful content, abuse, harassment, and impersonation.
• Moderation Rights: We reserve the right to moderate and remove any posts at our discretion.
• Authorship: By submitting a post, you confirm you’re the author and grant us permission to repost without compensation.
• Viewer Acknowledgement: Understand that we are not the authors of forum posts and the views expressed may not represent our views.
• Reporting: If you find a post objectionable, report it to us for review.

Site Availability

• Guarantee: We don’t guarantee constant availability of the Site and are not liable for any losses due to its unavailability.
• Modification: We reserve the right to modify, suspend, or discontinue the Site and its services anytime without compensation.

Limitation of Liability

Our liability for losses incurred from site use is limited as permitted by law. We do not exclude liability for death, personal injury, or fraud.

Links to Other Websites

• Responsibility: We are not responsible for the content or losses from using linked websites.
• Endorsement: We don’t endorse or guarantee the accuracy of the content on linked sites.
• Functionality: We cannot guarantee that external links will always work.

Changes to Terms and Site

• Updates: Terms may change periodically without personal notification to users. Users are responsible for checking for changes with each Site visit.
• Effect: Changes to the Site do not affect the applicability of these Terms.

Additional Legal Terms

• Partnership: No partnership or joint venture is established

between us through these Terms.

• Entire Agreement: These Terms supersede all previous agreements and represent the full understanding between us.
• Severability: If any part of these Terms is deemed unenforceable, the rest remain valid.
• Notices: Formal notices must be communicated via email to the provided addresses.
• Transfer: We may transfer our rights and obligations under these Terms to a third party, but you may not transfer yours without our consent.

Buying and Product Terms

These terms apply to the use of the site and purchases made through it, ensuring the authenticity and quality of products.

Account Creation and Use

• Account Options: You can either create an Account or check out as a guest when ordering.
• Personal Use: Your Account is for personal use only and must be kept confidential.
• Account Closure: We may close your Account at any time, refunding any balance due.
• Fraud Prevention: In cases of suspected fraud, we may withhold any account balance and report the actions to the police.
• Single Account: Only one Account per user is permitted, and credentials must not be shared.
• Log Off: Ensure to log off when you exit the Account.
• Consumer Use: You must be a consumer purchasing for personal use, not for resale.
• Commission: We may keep any commission or interest earned on transactions.
• Account Cancellation: You can cancel your Account at any time by emailing us at info@reliablefillers.com.

Product Information and Authenticity

• Authenticity Guarantee: We guarantee the authenticity of our products, sourced from original manufacturers or trusted distributors.
• Customer Concerns: Contact us directly with any authenticity concerns before purchasing.
• Investigation: If authenticity is questioned, we will investigate and provide resolution, which may include a refund or replacement.
• Medical Advice: Any advice provided on the Site is general and should be verified by a healthcare professional. Do not use any Product until taking reasonable precautions.
• Product Usage: Comply with all instructions provided with the Product.
• Safety: For hazardous items like syringes or needles, seek guidance from a qualified professional if inexperienced.
• Product Images: Product images and measurements are indicative and may not exactly match the delivered product.
• Availability and Pricing: We reserve the right to modify product availability and pricing.
• Price Changes: If prices change before your order is processed, you will be notified and can cancel the order.
• Order Confirmation: For Consumer Contracts Regulations 2013, we may confirm agreement terms and product details by email.
• International Customers: Customers are responsible for import duties, taxes, and compliance with local laws.

Order and Payment

• Contract Formation: A binding contract is formed when we accept your order.
• Order Amendments: You may amend your order until we accept it.
• Order Acknowledgment: An email acknowledgment will be sent, but it does not constitute acceptance.
• Acceptance: We will notify you by email when we accept your order.
• Delivery: Products will be delivered as per your chosen method once payment is received.
• Supply Issues: If we cannot supply the Product, we will refund your payment with no further liability.
• Rejection: If we reject your order, we will refund your payment within 14 days.
• Ownership Transfer: Ownership of products transfers after full payment.
• High-Value Orders: For orders over £/€/$ 10,000, please contact us via email.

Delivery and Returns

• Delivery Estimates: Delivery times are estimates and not guaranteed.
• Delivery Insurance: We recommend purchasing delivery insurance. Without it, you are responsible for delivery damages or losses.
• Delivery Address: Ensure the correct delivery address and contact details. Mistakes cannot be rectified post-shipment.
• Returned Products: You are responsible for additional shipping costs if the product is returned to us.
• Return Consent: Returns require our written consent or direction.
• Refund and Replacement: Returns must reach us with original packaging unaltered and the product unused. Email us with details to arrange a return.
• Used Products: Refunds are not possible for used products or damaged packaging due to safety and hygiene concerns.
• Authenticity Issues: If a product does not meet authenticity standards, we will provide appropriate remedies.
• Return Shipping: We can arrange return shipping at your cost.
• Quality Assurance: Products outside our supply chain cannot be guaranteed for quality standards. Refunds or replacements are subject to strict criteria.
• Refund Rights: Failure to comply with return provisions may result in loss of refund rights.
• Product Disposal: We may destroy returned goods without express consent if they fail inspection.

Card Information Security

• Data Storage: We do not retain full bank or credit card details. Payment gateways may store payment information to provide their service.

Voucher and Discount Codes

• Terms and Conditions: Codes and promotions are subject to specific terms and conditions.

Complaints and Disputes

• Complaints: Contact us at info@reliablefillers.com with full details of any dispute within 14 days of shipment dispatch or parcel delivery.
• Mediation: Unresolved issues within 60 days will be attempted to settle through mediation.
• Mediator: Unless agreed otherwise, the mediator will be selected by CEDR.
• ADR Notice: To start mediation, provide written notice to the other party and CEDR.
• Mediation Timeline: Mediation will start not less than 60 days from the ADR notice date.
• Court Proceedings: Court proceedings can only commence after attempting mediation for 30 days.

Liability

• Delivery Instructions: We will try to comply with your delivery instructions but cannot guarantee this and have no liability if we don’t comply.
• Parcel Liability: All liability shifts to the customer once the parcel is shipped.
• Indirect Losses: We are not liable for indirect or consequential losses arising from product authenticity concerns if we acted in good faith.
• Non-Exclusion of Liability: We do not exclude liability for death, personal injury, or fraud.
• Loss Limitations: We are not liable for loss of profit, business interruption, or loss of business opportunity.
• Healthcare Professional: Inform your doctor or healthcare professional about any products ordered.
• Events Outside Our Control: We are not liable for delays or failures due to circumstances beyond our control.

General Provisions and Obligations

• Governing Law: These Terms are governed by the laws of England and Wales.
• Modifications: We may modify these Terms and will notify users of significant changes.
• Transfer of Rights: We may transfer our rights and obligations under these Terms, but you may not transfer yours without consent.

Privacy Notice

By using our services, you agree to the collection, use, sharing, storage, and processing of your personal information in accordance with our Privacy & Cookie Policy, which is incorporated into these Terms.